Your privacy matters to us. This page explains exactly what personal information we collect, how we use it, and how we keep it safe — in plain language, for every player in the Philippines.
The lottery is an online gaming and sports betting platform built specifically for players in the Philippines. We operate the website at thelottery.win and are responsible for the personal information you provide when you register, deposit, play, or contact us. As the data controller, we decide how and why your personal data is processed, and we take that responsibility seriously. If you have any questions about this policy or how your data is handled, you can reach us at [email protected]. We are committed to handling your information in a transparent, fair, and lawful manner at all times.
When you register for an account, we collect your full name, date of birth, email address, mobile number, and a username and password of your choosing. During the account verification process, we may also ask for a government-issued ID or other documents to confirm your identity and age in line with Philippine regulations. When you make deposits or withdrawals, we collect transaction details including the payment method used, the amount, and the date and time of the transaction. We also collect information about how you use the platform — such as the games you play, the bets you place, and the pages you visit — to help us improve your experience. Technical data such as your IP address, device type, browser, and operating system may also be recorded automatically when you access the platform.
We use your personal information primarily to create and manage your account, process deposits and withdrawals, and provide you with access to our games and sports betting features. Your data also helps us verify your identity and age, which is a legal requirement for operating a gaming platform in the Philippines. We may use your contact details to send you important account notifications, security alerts, or updates about changes to our terms or policies. With your consent, we may also send you promotional messages about new games, offers, or platform features — you can opt out of these at any time. We analyse usage data in aggregate form to understand how players interact with the platform and to make improvements that benefit all Filipino users.
We process your personal data on several legal grounds depending on the purpose. For account registration and the delivery of our services, processing is necessary to perform the contract between you and the lottery. For identity verification and anti-money laundering checks, we are required to process your data to comply with applicable Philippine laws and regulations. Where we send you marketing communications, we rely on your consent, which you may withdraw at any time without affecting the lawfulness of prior processing. In some cases, we may also process data based on our legitimate interests — for example, to detect fraud, improve platform security, or analyse platform performance — provided those interests are not overridden by your rights.
We do not sell, rent, or trade your personal information to any third party for their own marketing purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification services, and technical infrastructure providers — but only to the extent necessary for them to perform their services. All third-party providers we work with are required to handle your data securely and in accordance with applicable data protection standards. We may also disclose your information to regulatory authorities or law enforcement agencies in the Philippines if required to do so by law or in response to a valid legal request. In the event of a business transfer or merger, your data may be transferred as part of that transaction, and you will be notified in advance.
We retain your personal information for as long as your account remains active and for a reasonable period thereafter to comply with our legal obligations. Philippine regulations applicable to gaming platforms may require us to keep certain records — including transaction histories and identity verification documents — for a minimum period even after your account is closed. Once the applicable retention period has expired and there is no longer a legal or operational reason to keep your data, we will securely delete or anonymise it. If you request the deletion of your account, we will process that request in accordance with our legal obligations and inform you of any data we are required to retain. We review our data retention practices regularly to ensure we are not holding information longer than necessary.
The lottery uses cookies and similar technologies to keep you logged in, remember your preferences, and ensure the platform functions correctly on your device. We also use analytics cookies to understand how players navigate the platform so we can identify areas for improvement. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of the platform. We do not use cookies to build advertising profiles or share your browsing behaviour with third-party advertisers. Our use of cookies is limited to what is necessary for the platform to operate effectively and to help us serve Filipino players better.
Under applicable Philippine data privacy law, you have the right to access the personal information we hold about you and to request a copy of it at any time. You also have the right to correct any inaccurate or incomplete information in your account. If you believe we are processing your data unlawfully or without a valid basis, you have the right to object to that processing or to request that we restrict it. You may also request the deletion of your personal data, subject to our legal obligations to retain certain records. To exercise any of these rights, please contact us at [email protected] and we will respond within a reasonable timeframe in accordance with applicable law.
We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, or disclosure. Your account is protected by a password that only you should know, and we strongly encourage you to use a strong, unique password and to keep it confidential. Sensitive data such as payment information is handled by our payment partners using industry-standard encryption. While we do our best to protect your data, no online platform can guarantee absolute security, and you use the platform at your own risk in this regard. If you suspect that your account has been compromised, please contact us immediately at [email protected] so we can take prompt action.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make significant changes, we will notify you by posting the updated policy on this page with a revised effective date. We encourage you to review this page periodically so you are always aware of how we handle your information. Your continued use of the platform after any update constitutes your acceptance of the revised policy. If you have questions about any changes, you are welcome to contact us at [email protected].
If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please get in touch with us by email at [email protected]. We aim to respond to all privacy-related enquiries within a reasonable period. For questions about your account, deposits, or platform features, you may also visit our FAQ page. For information about your rights and responsibilities as a player, please read our Terms and Conditions. For guidance on managing your gaming activity, visit our Responsible Gaming page.
A quick summary of the key points every Filipino player should know.
We use secure systems and trusted partners to protect your personal information. We never sell your data to advertisers or third parties.
You can access, correct, or request deletion of your personal data at any time by contacting our support team at [email protected].
Marketing messages are only sent with your consent. You can withdraw that consent at any time without affecting your account or access to the platform.
Our data practices are aligned with Philippine data privacy standards, so your rights as a Filipino player are always front and centre.
Our support team is here to help. If you want to know more about how we handle your data, or if you'd like to exercise your rights, reach out to us or check our FAQ for quick answers.